jilulu FAQ

The minimum deposit on jilulu is ₱100 for GCash and Maya, and ₱200 for bank transfers. There is no maximum deposit limit by default, though you can set your own deposit limit through the Responsible Gaming tools in your account settings — a great way to stay in control of your gaming budget.

GCash and Maya deposits are credited to your jilulu account instantly in most cases. Bank transfers typically take 15 minutes to 2 hours during business hours, and up to 24 hours on weekends and Philippine public holidays. If your deposit hasn't appeared after the expected timeframe, contact our live chat support with your transaction reference number.

jilulu does not charge any fees on deposits. However, your payment provider (GCash, Maya, or your bank) may apply their own transaction fees. We recommend checking with your payment provider for their current fee schedule. All amounts credited to your jilulu account are the full amount you deposited.

Yes. jilulu's Responsible Gaming tools let you set daily, weekly, or monthly deposit limits directly from your account settings. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a mandatory 24-hour cooling period. Visit our Responsible Gaming page to learn more.

The minimum withdrawal on jilulu is ₱200 for GCash and Maya, and ₱500 for bank transfers. There is no maximum single withdrawal limit for verified accounts, though large withdrawals may require additional verification for security purposes.

GCash and Maya withdrawals are typically processed within 1–3 hours on business days. Bank transfers take 1–3 business days depending on your bank. Withdrawals requested on weekends or Philippine public holidays are processed on the next business day. You'll receive an SMS notification once your withdrawal has been sent.

jilulu does not charge withdrawal fees. Your payment provider may apply their own receiving fees — check with GCash, Maya, or your bank for details. The amount you request is the amount jilulu sends; any deductions on the receiving end are outside jilulu's control.

Common reasons for withdrawal delays or rejections include: incomplete KYC verification, active bonus wagering requirements not yet met, mismatched account name between jilulu and your payment method, or a pending security review on large amounts. Contact our live chat support with your withdrawal reference number and our team will assist you promptly.

Yes. jilulu is fully optimised for mobile browsers on both Android and iOS devices. You can play all games — including live dealer, slots, bingo, and Monster Fight — directly from your mobile browser without needing to download a separate app. For the best experience, use an updated version of Chrome or Safari on a stable internet connection.

Yes. All jilulu games use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Live dealer games are streamed from licensed studios with real dealers and physical equipment. jilulu operates under PAGCOR's regulatory framework, which requires fair gaming standards to be maintained at all times.

If you lose your internet connection mid-game, jilulu's system records the game state at the point of disconnection. When you reconnect, the game will resume or the result will be settled based on the recorded state. For live dealer games, the round result stands as dealt. If you believe a disconnection caused an incorrect result, contact support with the game round ID and timestamp.

A wagering requirement (also called a rollover or turnover) means you need to wager the bonus amount a specified number of times before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total wagers before the bonus converts to withdrawable cash. Different games may contribute different percentages toward the wagering requirement — slots typically contribute 100%, while table games may contribute less.

Yes. Most jilulu bonuses have an expiry period — typically 7 to 30 days from the date of crediting, depending on the specific promotion. If the wagering requirements are not completed within the validity period, the bonus and any associated winnings will be forfeited. The expiry date for each active bonus is shown in your account's bonus section.

Yes. jilulu regularly runs promotions for existing players, including reload bonuses, cashback offers, free spins on selected slots, and special event promotions tied to Philippine holidays and major sporting events like PBA, NBA, and boxing. Check the Promotions section in your jilulu account for the latest active offers.

jilulu provides a full suite of player protection tools accessible from your account settings:

• Deposit Limits – daily, weekly, or monthly caps on deposits
• Loss Limits – maximum net loss per day, week, or month
• Session Time Limits – maximum play duration per session
• Reality Checks – periodic on-screen reminders of session duration and balance
• Cooling-Off Periods – temporary account suspension from 24 hours to 6 weeks
• Self-Exclusion – permanent or indefinite account closure

Visit our Responsible Gaming page for full details on each tool.

If gambling is negatively affecting your finances, relationships, or mental health, please use jilulu's self-exclusion tool immediately and reach out to our support team. We can provide information about responsible gaming resources available in the Philippines. Remember: seeking help is a sign of strength. "Gambling is addictive. Know when to stop." You are not alone — support is available.

jilulu requires all players to confirm they are at least 21 years old during registration and verifies age through the KYC process using government-issued Philippine IDs. Any account found to belong to a player under 21 is immediately suspended. We also recommend that adults with children at home use device-level parental controls to prevent minors from accessing gambling websites.